PartMatchr
Legal center

Refund and Cancellation Policy

Refund handling for fit reports, credits, subscriptions and merchant services.

AustraliaenLocalized legal templates activeUpdated 2026-06-28
Website copy and legal document templates are configured for this locale. Country legal, tax, payment, refund and final sales approval remain tracked by the sales-readiness gates.

Trader identity

Legal entity: crack-index. Trading name: PartMatchr. Registered address: Wildzoom 65, 3772 SM Barneveld, Netherlands. Seller country: NL.

Company registration: 95133941. VAT/tax number: NL005132762B10.

Support: info@partmatchr.com. Privacy: info@partmatchr.com. DPO or privacy representative: [configure if required for this market].

Free preview first

PartMatchr should show a free preview before checkout. Users pay only when they choose to unlock the full evidence trail, buy credits, start a subscription or purchase merchant services.

Digital report delivery

A paid fit report is a digital service. When local law requires cancellation information, checkout must show it before payment. Where local consumer law gives a withdrawal, cancellation or cooling-off right, PartMatchr shows the required information before checkout and records any required express consent for immediate digital delivery.

When refunds are reviewed

Refund requests are reviewed when payment was duplicated, a report failed to unlock after confirmed payment, a credit balance was not applied correctly, or mandatory local consumer law requires a refund.

Contact

Send refund requests to info@partmatchr.com with the payment reference, report ID or account email.